Support

GigBudz Support Information
Welcome to GigBudz! We’re here to help you find the perfect concert buddy and make your gig-going experience even better.

Frequently Asked Questions (FAQs)
Account Creation:

Q: How do I create an account?
A: You can create an account by signing up using your active Facebook account (at least six months old). This ensures a safer experience for all users.
Q: Why do I need a Facebook account?
A: Using your Facebook account helps us verify your identity and enhance the security of our platform.
Q: Can I delete my account?
A: Yes, you can delete your account at any time through your account settings. Please note that this will delete all associated data.

Profile Management:

Q: How do I update my profile?
A: You can update your profile information, including your preferences and photos, through your account settings.
Q: How do I connect my Spotify/Apple Music account?
A: Connect your music account to showcase your musical taste and connect with like-minded users.
Concert Matching:

Q: How does the concert matching system work?
A: The app uses your location and concert preferences to match you with other users attending the same concerts.
Q: How can I find concerts near me?
A: Enable location services in your device settings and the app will display concerts happening in your area.

Messaging:

Q: How do I message other users?
A: Once you’ve matched with another user, you can send and receive messages directly through the app.
Q: How do I report inappropriate messages?
A: You can report inappropriate messages by clicking the report button within the message thread.

Premium Subscriptions:

Q: What are the benefits of a premium subscription?
A: Premium subscribers enjoy ad-free experience, priority matching, and access to a web chat.
Q: How much does a premium subscription cost?
A: A premium subscription costs £25 per year and includes a 7-day free trial.

Reporting Issues:

Q: How do I report a problem or bug?
A: Please contact our support team through the app or by emailing [support@gigbudz.com].
Troubleshooting Common Issues
App not loading: Ensure you have a stable internet connection. Try restarting your device.
Unable to login: Double-check your login credentials and ensure your Facebook account is active.
Matching issues: Ensure location services are enabled and your preferences are set correctly.
Technical difficulties: Please contact our support team for assistance.
Contact Information
Email: [support@gigbudz.com] Phone: +34670650022